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Terms of Services

 

Published on October 2, 2026

Prorizon provides a website (the “Website”), a mobile application for athletes (the “App”), and an administrative and coach platform (the “Dashboard”), collectively referred to as the “Services” in this document. The Services are provided by Prorizon Ltd. (“Prorizon”, “we” or “us”), a digital health technology company whose mission is achieving lifelong health for all. You can read more about us at https://www.prorizon.tech.

This is a contract between you (the “User”) and Prorizon. Our Terms of Service (“Terms”) govern your use of our Services. Please read them carefully before using our Services.

Agreement to Terms

By using our Services, you have read and understood these Terms and agree to be bound by them. If you don’t agree to be bound by these Terms, you may not use the Services.

Privacy Policy

Our Privacy Policy explains how we collect information about you when you use our Services, when you contact our team, engage with us on social media, or otherwise interact with us. It also explains how we use and process your information, how we may share it, and how you can update and delete your information.

You can view our Privacy Policy at: https://prorizon.tech/privacy-policy/

By clicking a button marked “Agree” in the App and/or using our Services, you acknowledge and agree that your use of the Services is subject to our Privacy Policy.

Changes to the Terms

We may modify the Terms from time to time, at our discretion. If we do so, we’ll let you know by posting the modified Terms on the Website or through other commercially reasonable efforts to communicate the modifications, including by updating the ‘last modified’ date at the top of this page. If you continue to use the Services after we have posted modified Terms on the Website, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you may not continue to use the Services.

Using the Services

Eligibility

You may use the Services only if you are 16 years or older and are not barred from using the Services under applicable law.

Limited license to use the Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, royalty-free license to use the Services for your own personal, non-commercial purposes, or as expressly permitted by your affiliated sports organisation or coaching staff. Some of our Services include downloadable software, e.g. our App. We give you permission to use that software as part of the Services. This includes downloading and installing a copy of the App on a mobile device that you own or control and to run the App under the “Terms for Apps” specified below. We reserve all rights in our Services and our Content (as defined in the “Content” section below) not expressly granted to you under these Terms. We may terminate this license at any time, for any reason or no reason.

User account and Account Deletion

Your user account on the Services (“Account”) gives you access to the Services and functionality that we may change from time to time and in our sole discretion. You can set up your Account via the App or Website. You’re responsible for all activities that occur under your Account, whether or not you know about them. You must notify us immediately of any breach of security or unauthorized use of your Account. You may not use another User’s Account without permission. Prorizon will not be liable for any losses caused by any unauthorized use of your User Account.

You may request the permanent deletion of your Account and associated data at any time by contacting us at info@prorizon.tech or via the account settings in the App. Upon a verified request, we will delete your Account and Personal Data in accordance with our Privacy Policy and applicable UK data protection laws.

Organisation & Dashboard Access

If you access the Services on behalf of a sports team, club, governing body, or other organisation (a “Managing Entity”) via a Dashboard:

  • Authorized Use: You represent and warrant that you are an authorized representative of the Managing Entity with the authority to access squad and athlete data.
  • Data Confidentiality: You agree to treat all athlete data, Mind-Body Load scores, and performance state metrics accessed via the Dashboard as strictly confidential personal health data. You shall not export, share, publish, or distribute dashboard insights or athlete data to unauthorized third parties or media.
  • Decision-Support Tool: Dashboard analytics, team snapshots, and AI-generated summaries are provided solely as decision-support tools for athletic performance optimization. They do not constitute medical diagnoses, clinical evaluations, or sole grounds for employment or contractual decisions.
  • Access Revocation: Athlete data visibility on the Dashboard is dependent on continuous athlete consent and active organisation subscriptions. If an athlete revokes sharing permissions or leaves the organisation, their individual data stream to your Dashboard will terminate.

Service-related Communications

To provide you with our Services, we sometimes send you notifications, service announcements and other information via the App, by SMS or email. To learn more about how we communicate with you, see our Privacy Policy at https://prorizon.tech/privacy-policy/.

Not Medical Care & AI Disclaimer

The Services are wellness products that are intended to help you track, maintain and encourage a state of good mental and physical health and development. Any insights, scores (including Mind-Body Load), or performance states (such as Adaptive, Prime, or Overloaded) generated by our algorithms, Machine Learning, or Artificial Intelligence are for informational and performance optimsation purposes only.

You understand and agree that the Services are not intended, designed, or implied to diagnose, prevent, or treat any condition or disease, to ascertain the state of your health as it would be assessed by a medical professional, or to be a substitute for professional medical care. You understand and agree that you are solely responsible for your use of the Services and any training or lifestyle modifications you make based on its insights.

Third party resources

The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for any of the third party content, products or services. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources. You understand that our Terms and our Privacy Policy do not apply to your use of such third-party websites or resources. You expressly release us from any and all liability arising from your use of linked third-party websites or resources.

Changes to the Services

Our Services are evolving over time. We may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion. We may create usage limits. We may permanently or temporarily terminate or suspend your access to the Service for no reason or any reason, including if we determine that you violate any provision of these Terms. Upon termination for any reason or no reason, you continue to be bound by these Terms.

Feedback

We welcome feedback, comments and suggestions for improvements to the Services (“Feedback”). You can submit Feedback via the Chat function in the App, or write to us directly: info@prorizon.tech.

If you choose to give us Feedback, such as suggestions to improve our services, we may act on your feedback without obligation to you. By submitting any Feedback, you grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon the Feedback, and otherwise exploit the Feedback for any purpose.

Content

Your User Content, AI Processing, and Permissions

For purposes of these Terms, “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services. “User Content” means any Content that users (including you) provide to be made available through the Services, such as things that you write, upload, submit, store, send, receive, or share with us using our Services.

You have no obligation to provide any content to our services and you’re free to choose the content that you want to provide. Your content remains yours, which means that you retain any intellectual property rights that you have in your content. We take no responsibility and assume no liability for any User Content that you or any other User or third party makes available over the Services.

By providing or sharing your User Content through the Services, you give us permission to use your User Content. You grant us a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, create derivative works based upon, and distribute your User Content.

This license is for the limited purpose of operating and providing the Services and Content to you and to other Users, and developing new technologies and Services. This includes using automated systems, Machine Learning, and Artificial Intelligence algorithms to analyse your User Content to provide you with personalised insights. As detailed in our Privacy Policy, we do not permit third-party AI providers to use your User Content to train their public or foundational models.

Certain portions of the Service may allow other Users (such as your affiliated coaches or team staff via the Dashboard) to view or otherwise interact with your User Content or derivatives of it, with your explicit permission. When you give your permission via the App settings to share your User Content with other Users, you agree to allow other Users to view and/or interact with your User Content in accordance with your settings and these Terms.

Prorizon Content and permission for you to use our Content

Except for your User Content, all Content belongs to Prorizon. You may use our Content as allowed by these Terms, but we retain any intellectual property rights that we have in our content. You agree not to remove, obscure, or alter any of our branding, logos, or legal notices.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, royalty-free and freely revocable license to download, view, copy and display our Content solely in connection with your permitted use of the Services.

Prohibitions

You agree not to do any of the following:

  • Copy, distribute, modify, sell or lease any part of our Services or software. Also, you may not reverse engineer or attempt to extract any of our source code unless you have our written permission or applicable law lets you do so;
  • Post, upload, publish, submit or transmit any Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances;
  • Access any content on the Services through any technology or means other than those provided or authorized by the Service;
  • Bypass the measures we may use to prevent or restrict access to the Services, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the Content;
  • Attempt to access or search the Services or download Content from the Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Prorizon or other generally available third party web browsers;
  • Use any meta tags or other hidden text or metadata utilizing a Prorizon trademark, logo URL or product name without our express written consent;
  • Attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Services or attempting to probe, scan, or test the vulnerability of any Prorizon system or network or breach any security or authentication measures;
  • Take any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure;
  • Use the Services for any commercial purpose or the benefit of any third party or in any manner not permitted by these Terms;
  • Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
  • Interfere with, or attempt to interfere with, the proper working of the Services, the access of any User, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;
  • Collect or store any personally identifiable information from the Services from other Users of the Services without their consent;
  • Impersonate another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
  • Violate any applicable law or regulation.

Monitoring and Content removal

Although we’re not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We have the right (but not the obligation) to remove any User Content that is shared via the Services.

We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute Users who violate the law.

Terms for Apps

Some of our Services include downloadable software, e.g. our App. To use our App you must have a mobile device that is compatible with the App. Prorizon does not warrant that the Apps will be compatible with your mobile device. You may use mobile data in connection with the Apps and may incur additional charges from your wireless provider for these services. You agree that you are solely responsible for any such charges.

Subject to your compliance with these Terms, we grant you a limited non-exclusive, non-transferable, non-sublicensable license to download and install a copy of the App on a mobile device or computer that you own or control and to run such copy of the App solely for your own personal, non-commercial purposes. We reserve all rights in and to the App not expressly granted to you under these Terms. You may not copy the App, except for making a reasonable number of copies for backup or archival purposes. Except as expressly permitted in these Terms, you may not: (i) copy, modify or create derivative works based on the App; (ii) distribute, transfer, sublicense, lease, lend or rent the App to any third party; (iii) reverse engineer, decompile or disassemble the App; or (iv) make the functionality of the App available to multiple users through any means.

You acknowledge that we may from time to time release updated versions of the App and may automatically electronically update the version of the App that you are using on your mobile device. You consent to automatic updates on your mobile device, and agree that these Terms will apply to all such upgrades. If you wish to disable automatic updates, you can change your settings in the Google Play or Apple App Store.

Warranty Disclaimer

The Services are provided on an “as is” and “as available” basis, without warranty of any kind. Without limiting the foregoing, we explicitly disclaim any warranties of merchantability, fitness for a particular purpose, quiet enjoyment or non-infringement. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any Content. Use of the Services is at your own risk.

The Prorizon app connects to third-party wearable devices and mobile applications to gather physiological and other data. We do not manufacture these devices. We expressly disclaim any liability for the accuracy, safety, or functionality of any third-party hardware you use in connection with our Services.

Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Prorizon Ltd, its directors, employees, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Services, your User Content, or your violation of these Terms.

Limitation of Liability

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Subject to this, Prorizon Ltd shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, business interruption, loss of business opportunity, or any indirect or consequential loss arising under or in connection with your use of the Services.

Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

For any Claim, you agree to first contact us at info@prorizon.tech and attempt to resolve the dispute with us informally. Prorizon aims at resolving all disputes or complaints within sixty (60) days. If the dispute cannot be resolved informally, you and Prorizon both agree that the courts of England and Wales will have exclusive jurisdiction.

Terms for Apple App Store

If you download the App from the Apple App Store, the following terms apply:

You acknowledge that these Terms are between you and Prorizon only, and not with Apple Inc. (“Apple”). Prorizon, not Apple, is solely responsible for the App and its content. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. Apple is not responsible for addressing any claims by you or any third party relating to the App, including product liability claims or claims that the App fails to conform to any applicable legal or regulatory requirement. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

Contact information

If you have any questions or comments about these Terms or the Services, please contact us at info@prorizon.tech.